Member-only story

Digital Marketing Tips For Building Customer Rapport

Robyn Kyberd | optimise + grow
7 min readMay 6, 2019

--

There’s no doubt that digital marketing can be a helpful tool in growing your business and strengthening your relationship with your target market. But, just because you’re “doing” content marketing doesn’t mean that you’re getting the most out of this ever-evolving discipline.

It’s entirely possible to run slick, impressive digital campaigns, to update your social media feeds regularly, and to invest a huge amount of time, effort and capital in your digital marketing efforts… yet your message can still completely fail to resonate with your target audience.

Why? Because you haven’t taken steps to build a rapport with them.

If you run your own business, you likely know the importance of building customer rapport. You train your employees rigorously to do just that. Once they set foot on your premises, your every effort is dedicated to building rapport into the customer experience.

But nobody said you needed to wait for them to show up at your door before you can start building a rapport with your customers!

Statistics say your audience wants to engage with you

In an increasingly digital age, most prospective customers will get their first exposure to your brand through digital channels. Whether…

--

--

Robyn Kyberd | optimise + grow
Robyn Kyberd | optimise + grow

Written by Robyn Kyberd | optimise + grow

Business Development & Optimisation Consultant with a serious soft spot for Operations Optimisation, CX, Analytics. https://www.optimiseandgrow.co/

No responses yet